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Frequently asked questions

What is Shopkio’s return/exchange policy?

Shopkio offers a ’7 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 3 working days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.

If customer wants to return product becuase of wrong proudct delivered or defect proudct, in that case, full amount will be transfered as a reward point to their account.

If customer wants to return product, in any other case, they need to send the product to mentioned address by their own courier service to our warehouse. In addition, a charge of Rs 200 will be charged (which includes one time courier charge). Refund will be paid through REWARD POINTS which can be used in next purchase. NOTE - no bank and cash transfer will be done in case of any return.

Address- 110, kuberji textile park - 2, near belgium square , delhi gate, surat. Pincode- 395002.

Note - If customers returns the product without any prior information to our customer support, in that case, only 50% of the product amount will be transfered as the reward point. Before returning/exchanging the items, please make sure that products are returned with the original tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued only after a thorough quality check of the product(s).

I want to return/exchange an item? How should I do it?

When will I receive my replacement item?

Will Shopkio pick up the item I want to return/replace?

What if my replacement item is sold out?

I was charged delivery fee for my order. If I return my order, will I get back the delivery charge along with my refund?

Can I change the mode of refund after raising a refund request?

What are the details I must provide for a bank NEFT transfer?