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Frequently asked questions

What is Shopkio’s return/exchange policy?

Shopkio offers a 3 DAYS RETURN SERVICE’. The policy allows customers to raise the return request of a product within 3 working days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.

For a return, customer needs to raise query through E-mail (support@shopkio.com) within 3 working days of the received product, once our customer care executive approves the query, they will assist you with warehouse address and return procedure
A nominal fee will be deducted for Shipping and COD services
If a customer wants to return the product, in any case, they need to send the product by their own courier service to our warehouse and Shopkio will not bear the courier charges.

If a customer returns the product after 3 days of receiving the product or sends without prior intimation then the parcel will not be accepted.
No returns shall be accepted for the items sold in clearance sale or during any promotional offers.
Note - If customers return the product without any prior information to our customer support, in that case, the parcel will not be accepted. Before returning/exchanging the items, please make sure that products are returned with the original tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued only after a thorough quality check of the product(s). NOTE: Never share your credit/debit card details with anyone. Our Customer Service Team Will Never Ask For Card Details And OTP.

I want to return/exchange an item? How should I do it?

When will I receive my replacement item?

Will Shopkio pick up the item I want to return/replace?

What if my replacement item is sold out?

I was charged delivery fee for my order. If I return my order, will I get back the delivery charge along with my refund?

Can I change the mode of refund after raising a refund request?