Shopkio offers a 3 DAYS RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 3 working days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.
For a return, customer needs to raise query through WhatsApp (+918140701000) or E-mail (email@example.com) within 3 working days of the received product, once our customer care executive approves the query, they will assist you with warehouse address and return procedure
If a customer wants to return the product, in any case they need to send the product by their own courier service to our warehouse and Shopkio will not bear the courier charges. Refund will be paid through REWARD POINTS which can be used for next purchase. Full reward will be given if there is any manufacturing fault. In all other cases, a sum of Rs200 will be deducted from the product amount ( it includes shipping and handling charges).
If a customer returns the product after 3 days of receiving the product, in that case, Rs 300 will be deducted be deducted from the product amount.
Note - If customers return the product without any prior information to our customer support, in that case, only 50% of the product amount will be transferred as the reward point. Before returning/exchanging the items, please make sure that products are returned with the original tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued only after a thorough quality check of the product(s).