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Frequently asked questions

What is Shopkio’s return/exchange policy?

Shopkio offers a ’7 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 3 working days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.

If customer wants to return product, in any case, they need to send the product to mentioned address by their own courier service to our warehouse and Shopkio will not bear the courier charges. In addition, a charge of Rs 200 will be charged per product(which includes one time courier charge). Refund will be paid through REWARD POINTS which can be used in next purchase. NOTE - no bank and cash transfer will be done in case of any return.

NOTE- If the order value is above 950Rs, a sum of Rs 300 will be deducted from the total amount and the rest will be refunded to the customer as a REWARD POINT.

Address- 110, kuberji textile park - 2, near belgium square , delhi gate, surat. Pincode- 395002.

Note - If customers returns the product without any prior information to our customer support, in that case, only 50% of the product amount will be transferred as the reward point. Before returning/exchanging the items, please make sure that products are returned with the original tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued only after a thorough quality check of the product(s).

I want to return/exchange an item? How should I do it?

When will I receive my replacement item?

Will Shopkio pick up the item I want to return/replace?

What if my replacement item is sold out?

I was charged delivery fee for my order. If I return my order, will I get back the delivery charge along with my refund?

Can I change the mode of refund after raising a refund request?