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Frequently asked questions

What is Shopkio’s return/exchange policy?

Shopkio offers a ’10 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 3 working days of its delivery. We also accept partial returns so that you can raise a return request for one or other products.

Before returning/exchanging the items, please make sure that products are returned with the original tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued only after a thorough quality check of the product(s).

I want to return/exchange an item? How should I do it?

When will I receive my replacement item?

Will Shopkio pick up the item I want to return/replace?

What if my replacement item is sold out?

I was charged delivery fee for my order. If I return my order, will I get back the delivery charge along with my refund?

When can I expect the refund for my returned item?

What are the different modes of refund available?

Can I change the mode of refund after raising a refund request?

What are the details I must provide for a bank NEFT transfer?