We consistently work towards protecting our customer’s interests & strive hard to satisfy your needs with our friendly customer services. To ensure this, we have designed hassle-free and streamlined process to return products, whenever applicable.
Please go through the below points to find out whether your shipment is eligible for return or not:-
For a return, customer needs to raise query through E-mail (firstname.lastname@example.org) within 3 working days of the received product, once our customer care executive approves the query, they will assist you with warehouse address and return procedure. A nominal fee will be deducted for Shipping and Handling Charges.
If a customer wants to return the product, in any case, they need to send the product by their own courier service to our warehouse and only after approval from our customer care executive. Shopkio will not bear the courier charges. A nominal fee will be deducted for returning the product to us. Amount will be refunded in the wallet of the customer by means of reward.
Returns are accepted only if there is a manufacturing defect in the delivered product.
No returns shall be accepted for the items sold in clearance sale or during any promotional offers.
If a customer raises the query for return after 3 days of receiving the product or sends without prior information then the parcel will not be accepted.
Returns are accepted only when the products returned are intact with original brand tags, packaging & are unused without any damage.
NOTE - We do not accept direct returns to our warehouse without prior intimation. Customer needs to get in touch with our Customer Service Team before sending the product to our warehouse.NOTE - If customers return the product without any prior information to our customer support then the parcel will not be accepted back.